I hate to speak poorly of a great service but our beloved NYC Ferry, specifically the Rockaway Route, needs to do a better job with customer service and helping Rockaway commuters.
Since the boats have been in operation and always in Summer, myself and many other commuters are stranded and left behind on the dock during the work week. These are all Rockaway locals just trying to get home after a long day at work. We end up either waiting another hour (at best) or running up Fulton St and grabbing the dreaded A train.
Now don’t get me wrong, I love that all these folks from the city want to come to our awesome beach, spend some cash and help local businesses but there has to be a better way.
Today, Tuesday, July 14, NYC Ferry was using the smaller boats on a perfect beach day and also did not add extra boats for the overflow. With Rockaway locals having the longest commute in NYC, which the ferry was supposed to help, NYC Ferry should be doing more. A few ideas that may help.
- Somehow give locals priority boarding.
- Run the bigger boats for the Rockaway Route.
- During peak times in summer (any sunny/hot day 10 a.m.-4 p.m.) run more boats.
Again, I love this service and want to see it be successful, but I also want to be able to get home on it without getting there an hour early or being left on the dock. I’ve contacted NYC Ferry but it falls on reluctant ears, hence the reason I write to the good people of the Rockaway Times for help.
No DFD’s where harmed during the drafting of this letter.
John T. Kennedy
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